// blog
Steering notes
Engineering and product notes on building consent-first remote support.
SECURITYJuly 12, 2026 · 6 min read
Why we will never inject touches
Most remote-control tools work by synthesizing input events. That design is one bug away from an agent doing anything on a user's device. Here's the architecture we chose instead, registered semantic actions, validated on-device.
→ action.invoke
validate ✓✓✓
← ack · 84ms
validate ✓✓✓
← ack · 84ms
PRODUCTJuly 2, 2026 · 4 min read
Introducing ScreenSteer
Support calls where users describe their screen out loud are broken. Today we're opening early access to ScreenSteer: live in-app screen streaming, pointer guidance, and permissioned assistance for native apps.