Refund & Cancellation Policy

Paid plans are subscriptions billed in advance, monthly or annually as you choose. They renew automatically at the then-current price until you cancel. Your invoices and receipts are issued by Paddle.

You can cancel at any time from the billing portal linked in your Paddle receipt, or by emailing billing@screensteer.com. When you cancel:

• your plan stays active until the end of the period you have already paid for;
• you are not charged again;
• we do not delete your organization's data immediately, so you can re-subscribe.

• Annual plans. If you are not satisfied, contact us within 14 days of your initial purchase for a full refund of that first payment.
• Monthly plans. Payments for a monthly period are generally non-refundable; cancel to prevent the next renewal. You keep access through the period you paid for.
• Renewals. Automatic renewal charges are non-refundable, so please cancel before a renewal date if you do not wish to continue. If a renewal took you by surprise, contact us, we review these in good faith.
• Statutory rights. Nothing here limits any non-waivable refund or withdrawal rights you have under the consumer law that applies to you; Paddle facilitates these where required.

Email billing@screensteer.com from the address on the account, with your Paddle order or receipt number. Approved refunds are returned to your original payment method by Paddle, typically within 5–10 business days depending on your provider.

If something looks wrong on your bill, please reach out first, we can usually resolve it faster than a bank dispute. We reserve the right to suspend accounts with unresolved chargebacks.

Billing & support: billing@screensteer.com
See also our Terms of Service and Privacy Policy.